Our mission is to provide current technical expertise to our clients. Feel free to browse the information contained here for tips and tricks that could assist in solving your problems!

For those of you with Windows machines older than XP, there is a big issue this March - Daylight Savings Time! Microsoft wants $3000 for patches, or you can purchase an admin tool like IntelliAdmin, but there is a simple GUI tool from Microsoft that will permit updating any timezone on a W2K or newer machine: Time Zone Editor Simple executable & help file (no install requierd). The only downside: it only edits one Time Zone at a time.

To support in this effort, and to better support the Open Source projects to which we subscribe, we sponsor a number of WiKi topics (publically accessible pages) on a number of subjects:

OpenBSD

Linux

Web Development

Search Engines

Tech Suport Requests

We can actually look over your shoulder to solve a technical support problem! Just click on this link to install the 'OmniVNC' Viewing Client. Be sure to call or email us first so we will accept the connection. NOTE: This client will only connect to the tech support server here at the Omnitec NOC, and only when you click to open it. The Viewing Client uses standard SSL port 443, which is compatible with all standard firewalls.

To Use with: Firefox (recommended) Click on the link and select "Save to Disk". Click "Open" in the File Download dialog to start the session. Download files are saved on the Desktop, so in the future you can just click the icon "OmniVNC" to open a tech support session. Mozilla Click on the link and select "Save to Disk". The default file location is the Desktop, so the icon "OmniVNC". To open the link, just click on the icon on the desktop. IE <Right Click> on the link and select <Open>.

 

Email Problems

Omnitec filters all incoming email for virus, SPAM, and malicious content. We also use a number of blacklists to prevent email receipt from known problemematic servers. In some cases, a server can be blacklisted wrongly, and an email rejected. If this is happening to you, please report it and we will whitelist the server involved to prevent future problems.

 

Commercial Support Services

Now that the job is done, there is a very important issue that often is neglected - SUPPORT! One of our primary missions is to support our clients, and we also attempt to provide other interesting and useful information pertinent to current technology issues (and, hopefully, answers).

1. Email
2. Telephone
3. OnSite